Question 1

How do I install an eSIM on iPhone?

Accepted Answer

Go to Settings → Cellular → Add eSIM. Scan the QR code we email you. Takes about 60 seconds.

Question 2

Does my eSIM activate automatically when I land?

Accepted Answer

Yes. Your FLYVUELA eSIM activates automatically when your device connects to a supported carrier in your destination country.

Question 3

Can I use an eSIM and physical SIM at the same time?

Accepted Answer

Yes, on dual-SIM devices. Your physical SIM handles calls and SMS while the FLYVUELA eSIM handles data.

Question 4

How do I top up data while travelling?

Accepted Answer

Log in to your FLYVUELA dashboard, select your active eSIM, and choose a top-up bundle. The data is added within 60 seconds.

Question 5

What is the refund policy?

Accepted Answer

No refund is issued after QR code delivery (digital goods). If your eSIM fails to provision, we issue a free replacement or full refund.

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